Refund and Return Policy
At PiiGii, we are committed to providing you with high-quality skincare beauty devices. Due to the personal and hygienic nature of our products, all sales are final. We do not offer returns, refunds, or exchanges for "change of mind" or incorrect purchases once the order has been processed and shipped.
Damaged or Defective Items
Your safety and product experience are our top priorities. While we do not accept general returns, we will gladly assist you if you receive an item that is defective, damaged during transit, or incorrect.
If your device arrives damaged or has a manufacturing defect, please contact us within 7 days of receiving your order.
To report a defective item, please reach out to our customer support team at info@piigii.com and include:
Your order number
A detailed description of the issue
Clear photos or a short video demonstrating the defect
Once we receive and review your request, we will follow up with instructions and arrange for a replacement or repair as appropriate.
Contact Us
If you have any questions or concerns regarding our policy, please feel free to contact us at info@piigii.com.
